Shipping policy

# Shipping Policy

Last Updated: 14/06/2026

Thank you for shopping with Frshly India.

We are committed to delivering your order as quickly and safely as possible.

## Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

## Shipping Time

Estimated delivery times:

* Metro Cities: 3–7 business days
* Tier 2 & Tier 3 Cities: 5–10 business days
* Remote Locations: 7–14 business days

Please note that delivery timelines are estimates and may vary due to logistics delays, weather conditions, public holidays, or unforeseen circumstances.

## Shipping Charges

* Free Shipping may be offered on selected products or promotional campaigns.
* Any applicable shipping charges will be displayed during checkout before payment is completed.

## Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this information to track your shipment.

## Cash on Delivery (COD)

Cash on Delivery is available in selected serviceable locations within India.

We reserve the right to cancel COD orders that appear fraudulent, incomplete, or unverifiable.

## Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

## Damaged or Lost Shipments

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or the expected delivery date so we can assist you.

## Contact Us

For shipping-related questions, please contact:

Email: Frshlyhelp.gmail.com

Business Name: Frshly India